Position Overview: The Training Manager plays a pivotal role in ensuring the seamless execution of training programs within the hotel. The incumbent will be responsible for overseeing all training activities, ensuring compliance with daily Standard Operating Procedures (SOPs), and cultivating a culture of excellence through the implementation of Swiss International Values and the SWISS-WAY training methodology. Additionally, the Training Manager will assume the Quality Assurance role, conducting internal audits to uphold brand standards and enhance overall performance across all departments.

Key Responsibilities:

• Training Oversight:
  • Develop and implement comprehensive training programs to meet the needs of various departments within the hotel.
  • Ensure all departments conduct daily SOPs training sessions to uphold operational standards.
  • Coordinate SWISS-CHAMPIONS (Train the Trainers) to conduct trainings on SWISS-WAY and Swiss International Values.

• Training Documentation:
  • Maintain accurate records of all training activities, attendance, and evaluations.
  • Prepare monthly training reports detailing training activities and outcomes for submission to the head office.

• Quality Assurance:
  • • Assume the SWISS-LQA (Swiss International Leading Quality Assurance) role to uphold brand standards.
    • Conduct regular internal audits to assess departmental performance and compliance with brand standards.
    • Collaborate with department heads to address any identified areas for improvement and implement corrective actions as necessary.

   

  Qualifications:

  • • • Bachelor’s degree in Hospitality Management, Training & Development, or related field.
      • Proven experience in training management within the hospitality industry, preferably within a luxury hotel environment.
      • Strong understanding of SOPs and quality assurance processes.
      • Excellent communication, presentation, and interpersonal skills.
      • Ability to work effectively in a dynamic, fast-paced environment.
      • Detail-oriented with strong organizational and analytical skills.
      • Proficiency in MS Office Suite and training management software.

  
  Additional Information: This position offers the opportunity to work in a prestigious five-star hotel environment committed to excellence and continuous improvement. The Training Manager will play a key role in shaping the training culture and maintaining high standards aligned with the Swiss International brand. Competitive salary and benefits package will be offered based on qualifications and experience.

  
  Application Process: Interested candidates are invited to submit their resume along with a cover letter outlining their qualifications and relevant experience to hr.lahore@royalswisshotels.com . Please include “Training Manager Application” in the subject line. Only shortlisted candidates will be contacted for further consideration.  

Deadline: 10^th of April 2024. Applications received after this date, will not be considered.