Job Description
The Executive Housekeeper leads the Housekeeping Team and ensures that all areas of the hotel are kept spotless clean and that the Hygiene standards of Swiss International are met. While taking a strategic overview and planning ahead to maintain the property, the Executive Housekeeper must also pay attention to the details, setting the example for staff to deliver Swiss International standards of service and cleanliness that meet guests’ needs and expectations..
Responsibilities:
- To manage all Housekeeping Staff
- To establish a yearly cleaning& maintenance master plan for all areas of the property
- To manage and control all linen and uniforms supplied
- To ensure that adequate supplies of cleaning materials are available and to control their use
- To ensure that adequate cleaning equipment is available and that it is kept clean and in good working order
- To enhance and influence the overall guest experience while maintaining compliance with company
- practice, cost projections, and mission statements to achieve customer satisfaction and return business
- To maintain statistical and financial records & reports
- To ensure that staff accommodation is kept clean and in a good state of repair
- To ensure that rooms are checked regularly for repairs and refurbishing, and that appropriate maintenance is effected.
- To ensure that VIP amenities are delivered to the room according to Swiss International Standards
- To ensure that guest laundry and lost & found procedures are adhered to, according to Swiss International Standards
- To train and monitor HK staff in order to maximize the effectiveness of staff and develop their ? potential;
- To plan work schedules for individuals and teams;
- To deal with customer complaints and comments;
- To address problems and trouble shooting;
- To ensure that the necessary safety and security procedures are adhered to; incl. Fire Drills
- To manage and control Master Key usage
Knowledge, Skills and Abilities:
- Bachelor degree in Business Administration or similar
- Experienced with PMS
- Significant experience in and knowledge of the Hospitality Industry
- Strong knowledge of cleaning agents & equipment
- Proofed track of excellent negotiation skills
- Very good sens of discipline
- Demonstrated leadership ability, team management, and interpersonal skills
- Verified analytical and abstract reasoning skills, plus excellent organization skill
- Excellent written and oral communication skills in English, any other language will be an asset
- 1 – 5 years of experience in a similar role