The Experience Manager is responsible for ensuring maximum customer service and satisfaction, production of quality food and Swiss International Standards of service. He coordinates and supervises the daily operational requirements of all Food and Beverage outlets and supervises the sales of food and beverage items. Additionally he executes all the purposes to the strategic mission and vision of the Food and Beverage department within agreed budgetary limits and parameters of the law. While taking a strategic overview and planning ahead to maximize profits, the Experience Manager must also pay attention to the details, setting the example for staff to deliver Swiss International standards of service and presentation that meets guests’ needs and expectations. Business and people management are equally important elements.
Responsibilities:
Operational Oversight: Take charge of Food and Beverage operations, including restaurant services, guest interactions, and event planning, to ensure seamless day-to day operations. To ensure that the appropriate Swiss International F&B concepts are in place
Financial Management: Manage food and labor costs effectively to optimize profitability without compromising quality standards. Implement control systems for cost analysis, menu costing, and cash checks.
Guest Experience: To enhance and influence the overall guest experience while maintaining compliance with company practice, cost projections, and mission statements
Menu Planning and Development: Lead menu planning initiatives, collaborating with the culinary team to create diverse, innovative, and guest-centric menus. Regularly evaluate menu offerings based on feedback, trends, and seasonal availability. To ensure that profit margins are maintained and agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costing and cash checks. To maintain statistical and financial records & reports, including Menu Engineering.
Eventives (Event Coordination): Coordinate and organize events, buffets, and special dining experiences to enhance guest satisfaction and drive revenue. Ensure smooth execution and high-quality service delivery during events and conferences. To compile special event menus and to ensure events and conferences run smoothly.
Supplier and Vendor Relations: Develop and maintain strong relationships with suppliers and vendors to ensure timely and efficient delivery of F&B supplies while optimizing the supply chain and raw material usage.
Crew Training and Development: Train, mentor, and supervise F&B staff to uphold Swiss International Standards of service and professionalism. Conduct regular performance evaluations and provide ongoing training and development opportunities. To training and monitor staff (HACCP).
Continuous Improvement: Stay updated on industry trends, competitor activities, and guest preferences to innovate and improve F&B offerings. Implement strategies to enhance guest experiences, optimize service efficiency, and maintain competitiveness.
Knowledge, Skills and Abilities:
- Bachelor degree in Business Administration or in Culinary Art
- Experienced with Recipe & Menu data software, Inventory software and POS software
- Significant experience in and knowledge of the Hospitality Industry
- Strong network of connections is an asset
- Proofed track of excellent negotiation skills
- Very good sense of figures
- Demonstrated leadership ability, team management, and interpersonal skills
- Verified analytical and abstract reasoning skills, plus excellent organization skill
- Excellent written and oral communication skills in English, any other language will be an asset
- 3 – 5 years of experience in a similar role
Key working relationships:
- Hotel Management Team
- Director of F&B (if applicable)
- Executive Chef
Application Process: Interested candidates are invited to submit their resume along with a cover letter outlining their qualifications and relevant experience to hr.lahore@swissinternationalhotels.com . Please include “Food & Beverage Manager” in the subject line. Only shortlisted candidates will be contacted for further consideration.
Deadline: 25th of May 2024. Applications received after this date, will not be considered.